HOW DO I MAKE PAYMENTS USING (POS) Pay On Store? HOW DOES IT WORK?
(POS) Customers can pay using Pay On Store

Cash (POS Store) To the nearest Pay on store or Bank transfer, Online payment, Paytm To Bank, IMPS (Tez, Phone Pe, BHIM) Optional, (Ask For Payment Details At POS store).It’s fast, easy & secure.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and Bank transfer, Online payment, Paytm To Bank, IMPS (Tez, Phone Pe, BHIM) Optional, (Ask For Payment Details At POS store).. make payment online. No account needed.

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from India Post. You can Track Your Order Available On Title Bar On Header

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at [email protected]

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders within India should expect to receive their orders within Three (3) to Five (5) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

The flat-rate handling fee is Free and it is only applicable to Standard Delivery. For Products, they are fully paid for and there are no additional charges to deliver the free Products.

Handling fee covers the delivery, material, labour and logistics cost to support the sampling service. You can redeem up to 4 different Product in each checkout and it is likely that you will find  bundle with larger supply.

HOW DO YOU SHIP MY ORDERS?

All your orders are sent via Courier Indian post, Professional Courier,  And other

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

Simple ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired Products, it is recommended that you make your payment within 60 minutes of checking out.

WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected Products and your D.O (Delivery Order) to us at [email protected] ([email protected]).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged Products received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the Product to you at no cost, subject to availability. In light of this, any Products that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at [email protected] ([email protected]).

2. In the event of lost mail, we will try to locate the delivery team in India Post and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG SAMPLE/MISSING SAMPLES?

We take such matters very seriously and will look into individual cases thoroughly. Any Products that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at

[email protected] ([email protected])..

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event that the Product you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

2. In the event that you receive an expired product, we will require clear photo proof of the sample and its expiry date for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability.

3. In the event that you’ve received the wrong Product, we will require photo proof of the wrongly sent sample and D.O (Delivery Order) and after reviewing, we’ll re-send the correct sample to you at no cost, subject to availability.

4. In the event you’ve received your order with a missing Product, we will require you to email us a clear photo proof of your D.O (Delivery Order) to [email protected] ([email protected]) and after which, kindly give us a call at (+91) 9110482399 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing sample to you at no cost, subject to availability.

I AM HAVING PROBLEMS ACCESSING Mydesert.in. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

As Mydesert.in uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:

1. Microsoft Internet Explorer Version 10 onwards.

2. Mozilla Firefox Version 10 onwards.

3. Google Chrome Version 12 onwards.

In addition, please ensure that your Javascript and Cookie is enabled on your browser.